Seyra Global

Effective From: 25-05-2026

1. Introduction

Seyra Global (“Seyra”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website, communicate with us, or use our products and services.

This Policy is prepared in accordance with the applicable laws and regulations of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

By accessing our website or providing your information to Seyra Global, you consent to the practices described in this Privacy Policy.

2. Definitions

  • “Personal Data” means any information relating to an identifiable individual, as defined under the applicable provisions of the DPDP Act.
  • “Data Principal” refers to the individual to whom the personal data relates.
  • “Data Fiduciary” refers to the entity determining the purpose and means of processing personal data. Seyra Global acts as the Data Fiduciary.
  • “Processing” means any operation performed on personal data including collection, storage, usage, disclosure, transfer, or deletion.
  • “Consent” means a freely given, specific, informed, and unambiguous indication of agreement for processing personal data.

3. What Personal Data We Collect

We collect only the information necessary for business operations, service delivery, customer support, and legal compliance.

A. Information Provided by You

  • Name
  • Email Address
  • Phone Number
  • ‘Company/Organization name (for business enquiries)
  • Designation
  • Billing or postal address
  • GST details, if applicable
  • Enquiry, quotation, or communication details shared with Seyra

B. Automatically Collected Information

  • IP address
  • Browser and device information
  • Website pages visited and access timings
  • Referral source and usage analytics
  • Cookies and similar tracking technologies

C. Transactional & Service Information

  • Purchase orders and invoices
  • Delivery and shipment details
  • Customer support and service interactions

4. Purpose of Processing

Seyra Global processes personal data for the following purposes:

  • Responding to enquiries, quotations, and service requests
  • Supplying products, solutions, and after-sales support
  • Contract execution and maintaining business records
  • Providing customer support and technical assistance
  • Sending service-related updates, warranty, and AMC communications
  • Improving website performance, security, and user experience
  • Internal audits, fraud prevention, and legal/regulatory compliance

5. Legal Basis for Processing

Seyra Global processes personal data based on the following legal grounds:

  • Consent provided by the individual
  • Contractual necessity for business transactions and services
  • Legitimate business interests
  • Compliance with applicable legal and regulatory obligations

6. Consent & Withdrawal

You may withdraw your consent for processing personal data at any time by contacting Seyra Global at sales@seyraglobal.com. Withdrawal of consent shall not affect any lawful processing carried out prior to such withdrawal.

7. Data Sharing & Third-Party Disclosures

Seyra Global does not sell, rent, or trade personal data. Information may be shared only in the following cases:

A. Service Providers: cloud hosting, email platforms, logistics partners, payment processors, IT support providers.
B. Government Authorities: only upon lawful request.
C. Business Transfers: during mergers or acquisitions.
We do not transfer personal data outside India unless permitted by DPDP Act or with explicit consent.

8. Data Storage & Retention

Seyra Global retains personal data only for as long as necessary for business, legal, and compliance purposes.

Standard retention periods are:

  • Enquiry and contact data: up to 12 months
  • Customer, invoice, and transaction records: up to 8 years, as required under applicable Indian tax laws
  • Marketing communications data: until consent is withdrawn or unsubscribe request is received

Data is stored on secure servers located in India or other legally permitted jurisdictions with appropriate security measures.

9. Data Security

Seyra Global implements reasonable technical and organizational security measures including SSL/TLS encryption, access controls, authentication systems, malware protection, monitoring, and periodic security reviews.

In the event of any data breach, necessary notifications shall be made to affected users and competent authorities as required under applicable laws.

10. Rights of Data Principals

Under the provisions of the DPDP Act, individuals may exercise the following rights:

  • Right to access personal data
  • Right to correction of inaccurate information
  • Right to deletion of personal data
  • Right to withdraw consent
  • Right to file grievances or complaints under applicable law

11. Cookies & Tracking Technologies

Seyra Global uses cookies and similar technologies for website functionality, analytics, user preferences, and security purposes. Disabling cookies may affect certain website features and performance.

12. Children’s Data

Seyra Global does not knowingly collect or process personal data of individuals below 18 years of age without valid consent from a parent or legal guardian.

13. Grievance Officer & Contact Information

For any concerns, complaints, or requests related to personal data, you may contact:

Grievance Officer
Seyra Global

Email: sales@seyraglobal.com
Phone: +91 8019730077

Address: First Floor, 2-12-62, Near water tanks, Berappagadda, Uppal
Hyderabad -500039

Seyra Global shall respond within timelines prescribed under applicable laws.

14. Changes to This Policy

Seyra Global may update this Privacy Policy from time to time based on legal, regulatory, or operational requirements. Updated versions shall be published with revised effective dates. Continued use of the website or services shall constitute acceptance of the updated Policy.